Refund and Returns Policy
Customer Satisfaction First
At Najaf Traders, we aim to provide quality products and reliable service to every customer. If there is an issue with your order, we will do our best to provide a fair and reasonable solution.
Please review our Return and Refund Policy carefully before making a purchase.
Eligibility for Returns
Returns may be accepted under the following conditions:
- The product received is damaged or defective
- The wrong product was delivered
- The item is unused and in original condition
- The return request is made within the allowed return period
Products must be returned with original packaging, labels, and accessories where applicable.
Non Returnable Items
Certain items may not qualify for return or exchange, including:
- Used or damaged products after delivery
- Customized or special order items
- Wholesale bulk orders under approved agreements
- Products returned without valid reason or proof
Najaf Traders reserves the right to reject returns that do not meet policy conditions.
Return Request Process
To request a return or exchange:
- Contact our support team with your order details
- Share clear images if the item is damaged or incorrect
- Wait for return approval and instructions
- Send the product back if requested
Unauthorized returns may not be accepted.
Refund Policy
Refunds may be issued after product inspection and approval.
Approved refunds are generally processed for:
- Damaged products
- Incorrect items delivered
- Orders canceled before shipment
Refund processing time may vary depending on the payment method and banking procedures.
Exchange Policy
Eligible products may be exchanged based on:
- Product availability
- Condition of returned items
- Verification by our support team
If the requested replacement product is unavailable, alternative solutions may be offered.
Shipping Costs
- Customers may be responsible for return shipping charges unless the issue was caused by Najaf Traders
- Original shipping charges may not be refundable in some cases
Damaged or Incorrect Orders
If you receive a damaged or incorrect item, please contact us as soon as possible after delivery. Our team will review the issue and guide you through the resolution process.
Policy Updates
Najaf Traders may update this Return and Refund Policy when necessary. Updated versions will be published on this page.
Contact Us
For return, exchange, or refund related inquiries, customers can contact Najaf Traders through the official communication channels available on our website.